This is a great question and it's SUPER important for all caregivers to understand the answer!
The people who are paid to assist with care navigating or discharge planning are hired by the facility to assist with the facility's agenda. This often means these well-intentioned people filter their efforts by what is going to be the best for the facility and this is often not what's best for the patient or their family
Often times this means discharging a patient who is not medically stable or discharging them to the first facility that "offers them a bed" (offers to admit them to their facility) which often is not the best option for the patient.
Most families don't know when the answers that are provided to them by the facility are lacking and therefore often don't know what questions to ask get better options.
The small investment people make in coaching can save them THOUSANDS by preventing missed time from work when things go wrong after an inappropriate discharge, paying for private caregivers unnecessarily because they didn't realize there were other options/resources, and from not getting the appropriate medical equipment and follow-up supplies lined up before discharge.
This is in addition to minimizing the prolonged agony of accepting an inappropriate discharge plan. Setting someone up with an unsuitable rehabilitation plan prolongs a person's recovery and can set them up for complications that worsen their condition or worse, results in death.